SYSTEM TO MANAGE ECONOMICS AND OPERATIONAL DYNAMICS OF IT SYSTEMS AND INFRASTRUCTURE IN A MULTI-VENDOR SERVICE ENVIRONMENT

摘要

A method is provided to manage economics and operational dynamics of various information technology (IT) systems. A computer collects data indicative of operation of a plurality of hardware components and collects data indicative of operation of a plurality of software components. The computer creates a first qualitative value representing a hardware status of the plurality of the hardware components and a second qualitative value representing a software status of the plurality of the software components. The first and second qualitative values are displayed in graphical form for evaluation by a system operator, and the computer computes a probability of life expectancy for the plurality of hardware components and the plurality of software components based on said first and second qualitative values and utilizing cognitive and artificial intelligence based calculations to determine the probability.