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Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
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机译:通过在客户支持服务处拦截和处理收到的短消息服务(SMS)消息来提供数据消息支持
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摘要
A message receiving, intercepting and processing method and corresponding application and device may provide receiving a message at a message processing server, the message being intended for a phone number associated with a customer service provider, identifying a telephone number of the sender of the message, parsing at least one word from the message, retrieving user account information of the sender, and generating an automated response to the message that includes contextual information that is based on at least one of the user account information and the parsed at least one word from the message.
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