HYBRID ARCHITECTURE FOR TRANSCRIPTION OF REAL-TIME AUDIO BASED ON EVENT DATA BETWEEN ON-PREMISES SYSTEM AND CLOUD-BASED ADVANCED AUDIO PROCESSING SYSTEM

摘要

Transcribing portions of a communication session between a user device and an on-premises device of an enterprise includes receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device and receiving, by the computer, at least one event associated with the media stream from the on-premises device. Furthermore, the computer determines a portion of the media stream to transcribe based on the at least one event and transcribes the portion of the media stream