A provider, such as a transportation management service, can manage transport for a number of riders between various locations. Individual routes can include at least two segments using the same or different modes of transportation. A customer can select a transportation option for the journey that causes reservations to be made for the various segments. Upon completion of a journey, a customer can be prompted to provide feedback. This can include feedback for the individual segments, in addition to the overall multi-segment journey. The feedback can be allocated across aspects or components of the various segments, and aggregated with feedback from other users in order to generate performance data for the various segments, routes, aspects, and components used to provide the various transportation or mobility options. This information can be utilized in making routing determinations for future transportation requests, and can be exposed to the various transportation providers.
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