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SYSTEM AND METHOD FOR PERFORMING A QUALITY ASSESSMENT BY SEGMENTING AND ANALYZING VERBATIMS
SYSTEM AND METHOD FOR PERFORMING A QUALITY ASSESSMENT BY SEGMENTING AND ANALYZING VERBATIMS
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机译:通过对词段进行分段和分析来进行质量评估的系统和方法
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摘要
A system and method which offers organizations a way to analyze customer verbatims to understand their customers perceptions of their products and/or services, and to provide a mechanism to assess customer loyalty based on the actual comments provided by customers in their own language (as opposed to lengthier, more expensive static surveys).
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