PRIORITIZATION AND AUTOMATION OF BILLING DISPUTES INVESTIGATION USING MACHINE LEARNING

摘要

The present disclosure provides a computer-implemented method, which includes receiving a dispute information pertaining to a billing dispute by a processor, from a device associated with a customer. The method includes computing, by the processor, a score based on the dispute information, for determining validity of the billing dispute. The billing dispute is categorized based on the score computed for the dispute information. One or more actions are subsequently presented to one or more parties associated with the dispute information for resolving the billing dispute. The processor is also configured to prioritize the one or more actions based on the score computed. The present disclosure also provides a system capable of implementing the aforesaid method for prioritizing and resolving the billing disputes in an automated manner.