METHOD AND SYSTEM TO COMPUTE AUTOMATION OPPORTUNITIES FROM CHANGE AND SERVICE TICKETS

摘要

One or more embodiments relate to a method and system to compute automation opportunities from change and service tickets. A system, comprises a memory that stores computer executable components; a processor that executes computer executable components stored in the memory, wherein the computer executable components comprise: an ingestion component that receives data and determines automation opportunities for a service catalog; a categorization component that determines domain specific clusters and categories of service or change tickets; a graphing component that generates an action specific semantic graph of service or change ticket offerings; and a mapping component that maps a valid action to a cataloged service or change ticket.