A remote management mediating apparatus, a remote management system, and a remote management method. The remote management mediating apparatus receives request data issued from a remote device management apparatus to one or more management target devices remotely managed by the remote device management apparatus, identifies a device mediating apparatus capable of communicating by a communication method supported by the management target device, and transfers the received request data to the identified device mediating apparatus and when the device mediating apparatus is replaced with another device mediating apparatus, acquires settings information for remote management set in the device mediating apparatus, supplies the settings information to the another device mediating apparatus, and resets the settings information to the another device mediating apparatus.
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