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DISPUTE INITIATION USING ARTIFICIAL INTELLIGENCE
DISPUTE INITIATION USING ARTIFICIAL INTELLIGENCE
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机译:使用人工智慧进行争议解决
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摘要
A system for artificial intelligent dispute resolution is disclosed. The system may receive a dispute initiation request from a voice input channel. The system may determine user authentication state in response to the dispute initiation request. The system may receive a natural language problem statement from the voice input channel. The system may determine a user intent in response to the natural language problem statement. The system may compare the user intent with a business rules set and determine a dispositioned outcome based on the business rules set and the user intent.
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