TERMINAL FOR COLLECTING A USER'S SATISFACTION FEEDBACK, COLLECTION SYSTEM COMPRISING THE TERMINAL, AND METHOD FOR COLLECTING A USER'S SATISFACTION FEEDBACK USING THE TERMINAL.

摘要

The terminal (4) for collecting user satisfaction feedback comprises: a user interface including a loudspeaker (32) and a video screen (28) and adapted to present a message to a user according to one or more modes of communication; - two buttons (16, 18, 20) for collecting a user's feedback; an electronic processor (40) programmed to implement the following steps: - selecting, by means of a selection module, a communication mode for presenting the message from among a plurality of communication modes enabled by the user interface; - sending a message according to the communication mode selected; - collecting feedback submitted by the user.