TECHNIQUES FOR IDENTIFYING AND REMEDIATING OPERATIONAL VULNERABILITIES

摘要

Utilities for addressing operational vulnerabilities in devices of a private IT environment are described to improve uptime and overall operational maturity. Operational vulnerability announcements from various hardware and software vendors are structured and correlated with configuration items to determine whether a device in a private network is subject to an operational vulnerability announcement. When a correlation is determined, one or more remediation actions may be performed, such as generating a problem record, generating an incident record, generating a knowledgebase article, generating an event, generating a task, generating an alert, generating a work item, upgrading or downgrading software of an affected device, and/or applying a workaround, among other examples. A machine learning engine may be used to identify optimized solutions and provide probabilities of an outage occurring with and/or without a recommended solution.