Intelligent Consultation System based customer consulting data and user individualization

摘要

According to an embodiment, disclosed is an intelligent consultation system based on customer consultation data and user personalization. The system includes: a chatbot performing an operation for analyzing an inquiry from a terminal device of an inquirer through deep learning and creating an answer to the inquiry; and a database storing data associating the inquiry with the answer created by the chatbot. If model data personalized for the inquirer is stored in the database, the chatbot creates a non-inquiry answer by referring to the personalized model data, and then, transmits the answer to the terminal device of the inquirer.