System, method, and computer program for resolving production business issues associated with a software product

摘要

A system, method, and computer program product are provided for resolving production business issues associated with a software product. In operation, a system identifies at least one business flow associated with at least one software product. The system identifies one or more defects associated with the at least one business flow. Further, the system maps the one or more defects to the at least one business flow. The system assigns at least one expert for evaluating the at least one business flow. The system analyzes the at least one business flow based on end-to-end business requirements. The system generates a generic resolution for the at least one business flow. The generic resolution includes a replacement business flow based on the end-to-end business requirements. Moreover, the system utilizes the generic resolution as a replacement for the at least one business flow in the at least one software product to resolve the one or more defects associated with the at least one business flow.