Site Management method for a consumer complaint informations sharing and System thereof

摘要

The present invention relates to a site operating method and system for sharing consumer complaint information. To this end, the consumer complaint product 300 has a hierarchical means of consumer complaint products having a hierarchical structure of a product family 310, a product family manufacturer 320, and a manufacturer-specific model 322,324; A hierarchical means of consumer complaint classification having a hierarchical structure of phenomena (412, 414) for the first classification (410) and the first classification (410) for the complaint classification (400) of the consumer complaint product (300); A means for inputting a complaint content 120 that can be input by a consumer as a text and an attachment file 140 that can be input as a file; Storage means for storing consumer complaint product 300 information, consumer complaint classification 400 information, complaint content 120 and attachment 140 as consumer complaint information; An expression means for expressing consumer complaint information desired by the member from the storage means; And a statistical expression means for performing statistical analysis on a statistical type of consumer complaint information desired by a member and then expressing the result of the calculation as statistical content; a site operating system for consumer complaint information is provided. do.