Voice inquiry system, voice inquiry processing method, smart speaker operation server device, chatbot portal server device, and program.

摘要

PROBLEM TO BE SOLVED: To provide a voice inquiry system etc. by which a smart speaker can answer a question by using the knowledge already stored in an AI chatbot server device. A system includes a smart speaker operation server device and a chatbot portal server device. The smart speaker operation server device includes a voice recognition unit that converts question voices into question texts, a chatbot portal server transfer unit that transmits question texts to the chatbot portal server device, and a voice that converts received answer texts into answer voices. And a synthesizing unit. The chatbot portal server device includes a chatbot specifying data management unit that holds the characteristics of each chatbot server device, a chatbot matching the question text from the characteristics of each chatbot server device and the question text. A chatbot specifying unit that specifies a portal server device. [Selection diagram] Figure 1