PROCÉDÉ ET APPAREIL DE GESTION DE SLA DANS DES ENVIRONNEMENTS RÉPARTIS EN NUAGE

摘要

Methods and apparatus are provided for Service Level Agreement managements in distributed cloud environments. A method comprises monitoring enforcements of Service Level Agreements for services provided to a plurality of tenants by a cloud provider; detecting a possible Service Level Agreement violation for a service provided to one tenant of the plurality of tenants, wherein the possible Service Level Agreement violation is related to performance or security requirements; and automatically mitigating the possible Service Level Agreement violation with cooperation with at least one of a cloud manager and a security management system of the cloud provider. The possible Service Level Agreement violation can involve a possible confliction between performance requirements and security requirements, and mitigating the possible Service Level Agreement violation comprises resolving the possible confliction for self-healing. Methods for an automatic Service Level Agreement update is also provided.