The central question addressed in this research is: “How do practicing management consultants cope with the duality of their role?” Management consultants are often responsible for internal business leadership roles as well as developing business, people and knowledge alongside client delivery (Richter et al., 2008). The research sought to understand the nature of the potentially conflicting demands of their client-facing and consultancy-facing roles on management consultants, how conflicts arise and how they are managed.ududThe substantive aim was to build on and extend existing studies of duality and bring a new perspective to academic knowledge relating to management consultancy. Data collection was through semi-structured interviews, observations and a limited number of documents. Grounded analysis was used to construct the data and develop a framework linking data categories and themes to existing theory. The research found that the main conflict between the consultancy-facing and client-facing demands on management consultants centred on the requirement for the physical presence of the management consultant and the incompatibility of performing consultancy related tasks on client site. Management consultants managed the conflict by performing consultancy related tasks in the evenings at weekends as far as possible. This resulted in further conflicts with achieving a work-life balance and the demands of family. ududThe research focused on a practice within a single mainstream global consultancy and findings cannot therefore be generalised to other management consultancies (Tsang, 2014). However, the findings may provide the basis for further research across a range of management consultancies (Kanter, 1977 cited in Bryman and Bell, 2015).
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机译:这项研究解决的中心问题是:“执业管理顾问如何应对其角色的双重性?”管理顾问通常负责内部业务领导角色,并与客户交付一起发展业务,人员和知识(Richter等,2008)。该研究旨在了解其面向客户和面向顾问的角色对管理顾问的潜在冲突需求的性质,冲突如何产生以及如何解决。 ud ud的实质目的是在现有的研究基础上并扩展双重性,为有关管理咨询的学术知识带来新的视角。通过半结构化访谈,观察和少量文件收集数据。扎根的分析被用来构建数据并建立一个框架,将数据类别和主题与现有理论联系起来。研究发现,管理顾问面对顾问和面对客户的需求之间的主要矛盾集中在管理顾问实际存在的需求以及在客户现场执行与咨询有关的任务的不兼容性方面。管理顾问通过尽可能在周末的晚上执行与咨询有关的任务来管理冲突。这导致与实现工作与生活的平衡以及家庭需求之间的进一步冲突。 ud ud这项研究侧重于单一主流全球咨询公司的实践,因此研究结果不能推广到其他管理咨询公司(Tsang,2014)。但是,这些发现可能会为在一系列管理咨询中进行进一步研究提供基础(Kanter,1977; Bryman和Bell,2015)。
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