MEDESS: A Methodology for Designing Expert Support Systems

摘要

The dissertation addresses the issue of improving the performance of an expert bymeans of information technology (IT). It observes a trend towards integrating the concepts of a decision support system (DSS) and a knowledge based system (KBS) into the concept of an 'intelligent' DSS, also called an expert support system (ESS). It observes that a number of authors acknowledge the promising potential of the ESS concept but that they also agree that ESS design is not being put into practice effectively. The author observes that problem situations are not