Risk Management Perspectives on the Y2K Problem: A Technical, Support or Strategic Issue.

摘要

Sweden has been internationally acclaimed as one of the forerunners in handling the Y2K problem. The Swedish model is a decentralized one, based upon a strong reliance on each sector to handle its own problems. In this report the Y2K risk management work in two vital sectors, power supply and telecommunications, is analyzed and discussed. Representatives of three organizations-The Swedish National Grid, Vattenfall and Telia-have been interviewed. The information obtained has been structured by the use of four parameters: responsibility, review & control, incentive, and competence. These parameters are used to analyze coordination of actions and motivation of the employees, which are two fundamental management tasks. We have found fairly elaborate Y2K projects in each organization. Most of the parameter dimensions seem to have been extensively addressed. We have also identified three approaches in managing the millennium task: risk management, crisis management, and business opportunity.