Workforce Challenge. Recruiting, Training, and Retaining Qualified Workers for Transportation and Transit Agencies;Special rept

摘要

This study addressed how transportation agencies can adjust to their workforce challenges and to labor market realities through their human resource activities, namely recruiting, training, retaining, and succession management. Many SDOT's, in response to changing agency missions, program growth, demand for more facilities and services, and other factors, are still deciding how they will accomplish their mission and with what combination of in-house staff and contractors. While transit agencies are strongly focused on the need to recruit transit operators and equipment maintenance staff, who make up about 75 percent of the transit workforce, they are struggling to address other workforce needs as well. Transportation agencies are taking steps to identify their core competency needs, individual staff competency needs, and competency gaps within the agencies. They are also beginning to investigate nontraditional sources for qualified employees as well as ways to develop individual competencies by training the existing workforce.