Patient-Provider Communication by Race/Ethnicity and Disability Status: United States, 2007. Statistical Brief No. 312

摘要

Patient centered care is an important aspect of quality health care and is supported by good provider-patient communication. The provider-patient communication measures used in this report are part of the health care quality measures taken from the health plan version of Consumer Assessment of Healthcare Providers and Systems (CAHPS), an AHRQ sponsored family of survey instruments designed to measure quality of care from the consumer's perspective. This Statistical Brief augments the analyses in the 2010 National Healthcare Quality and Disparities Reports (NHQR/DR) by analyzing provider-patient communication by race/ethnicity stratified by disability status for the following four measures-health providers who sometimes or never: listen carefully to you; explain things in a way you could understand; show respect for what you had to say; and, spend enough time with you. The Patient Centeredness chapters of the 2010 NHQR/DR contain analysis for the composite measure that combines these four measures of provider-patient communication into a single core measure.