Formulation and Use of Lessons Learned in NAVSEASYSCOM Acquisition Programs.

摘要

This report presents a study of Ship Acquisition Reef Points, a Naval Sea Systems Command document presenting lessons learned and an ongoing lessons learned program. The stated purpose of REEF POINTS, and lessons learned documents in other commands as well, is to aid project managers. Interviews with NAVSEASYSCOM project managers indicate that REEF POINTS makes very little contribution to a project office's corporate memory because the material rapidly becomes obsolete or lacks detail because of sensitivity or because the contribution made to the writer are incomplete. Also, the type of information which the project manager deals with often is not amenable to documentation or is beyond his control. The report concludes that lessons learned documents are of little use in project offices but are of substantially greater benefit in system acquisition training and education programs. Lessons learned programs should be directed toward this latter use. (Author)