Issues in Navy Management of Major Weapon Systems Warranties

摘要

The purpose of this thesis was to investigate problems in management of Navy warranty contract clauses, as the result the recent legislation mandating cost effective warranty coverage for major weapon systems. This investigation involved the following: 1) Identification of warranty benefits and recent warranty legislation, 2) Review and comparison of Services and Navy Systems Command implementation procedures, and 3) Analysis of five warranty contract clauses. The methodology for this research involved current literature and interviews with Government and industry officials involved with warranty issues. As a result of this analysis, the conclusions are as follows: 1) Actual costs and estimating techniques need definition and refinement, 2) Navy implementation procedures must be integrated and coordinated, and 3) Early on planning in weapon system development is required to avoid potential problems. This study recommends that a single warranty management information system be established. Management procedures and reporting formats should be standardized as much as possible.