Job Analysis of U.S. Army Civilian First-Line Supervisors

摘要

The objective of this project was to obtain job analysis information on Army civilian first line supervisors. Preliminary lists of supervisory job tasks and knowledges, skills, abilities, and other characteristics were developed and revised by 427 job incumbents in a series of workshops at 18 Army installations. The final lists were incorporated into a survey mailed to 4,400 Army civilian first-line supervisors in both U.S. and overseas locations. Respondents' answers to background questions indicated that openings for first-line supervisors are generally filled at the local level and typically go to a member of the work group. The supervisory tasks performed most are those directly related to the work being carried out by the supervisor's subordinates. Knowledges utilized across all first-line supervisors (e.g., Knowledge of the Performance Appraisal Process) are what supervisors needed to know the most about. Knowledges utilized only by a subset of supervisors (e.g., Policies for Supervising Local Nationals) are needed the least. A long list of skills, abilities, and other characteristics were found to be important to successful supervisory performance. Eight general dimensions underlie this list: the supervisor's character, interpersonal skills, drive, communication skills, general management skills, leadership ability, competence, and ability to handle stress. (sdw)