Federal Employment: Poor Service Found at Federal Job Information Centers

摘要

The General Accounting Office(GAO) is doing a series of reviews of theeffectiveness of federal employment practices in attracting and retaining the quality employees agencies need to do their work. This report presents the results of a review of the services provided to job seekers by Federal Job Information Centers (FJIC) operated by the Office of Personnel Management (OPM). FJICs are sources of federal job information in many metropolitan areas across the country. Their objective is to answer the public's questions about federal employment opportunities and application procedures and provide the necessary application forms. According to OPM, FJICs are vital information sources that can shape the public's views about federal employment. 0PM says quality service by FJICs encourages quality applicants. Our staff members telephoned and visited 20 of the 40 FJICs that were open on a walk-in basis at the time of our study. At each FJIC, 1 to 3 staff members sought answers to an identical set of 15 questions a typical job seeker might ask. They browsed through printed material, used computer equipment, and spoke with FJIC employees. In this way, our staff experienced firsthand what people experience when seekIng federal employment information from FJICs. (KAR).