The 2017 hurricanes in the southern United States provided an impetus for wider social technology use than during previous disaster responses. Hurricane survivors rapidly turned to social media for help, while physically unaffected social media users crowdsourced emergent crisis mapping systems. Volunteers unaffiliated with first responder organizations conducted rescues based on those systems to form new response systems. These new, disruptive emergent systems displaced, supplemented, or filled gaps in the established, federally managed responses. This research examined disruptive emergent systems and associated effects on disaster responses. A total of thirteen disruptive emergent systems from four hurricane responses were analyzed.
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