Keep taking the tablets

摘要

For the past two decades, most sub-scribers to pay TV would look blankly at you if you started talking about 'convergence'. And for the industry, up until now, no one really cared that customers didn't understand this concept. But if the pay TV industry ever forgot the timeless adage that the customer is always right, then it's just had a very powerful reminder. The industry has managed its idea of convergence in its own way - it was all about putting more things onto more devices: mobile phones that could take video, DVRs that were portable, set-top boxes that were DVRs, internet access onto TVs, games consoles that were DVD players and DVRs... you get the picture. And of course, everything started to be connected to the internet with all the attendant quality of service scare stories.