For nurses, abuse at work comes in many forms, from name-calling and yelling to spitting, kicking, punching and even choking. Often, the perpetrator is a patient and the scene is a hospital room. "They curse, they call your mother all kinds of names," said AnnMarie Papa, president of the Des Plaines, IL-based Emergency Nurses Association and clinical director of emergency nursing at the Hospital of the University of Pennsylvania. "And it's really tough to try to stay disconnected when you're really in there trying to help someone."
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