Adding Value Through Customer Service

摘要

Most metalcasting facilities large and small know they can improve their operations by implementing an enter-prise resource planning (ERP) system. If you track information about your products, you'll find ways to produce a better product. But what many casters don't know is that they can improve more than just their product by upgrading their ERP. Whether you're producing 1 million lbs. a year or 1 million tons per year, tweaking your internal tracking system also can improve your customer service capabilities.