For machine builders that offer remote access support and diagnostics for their installed machines, security is obviously a major concern. Security is also a concern for the IT staff at the end-user (customer) sites, where these machines are located, says Dave Hammond, product manager for ethernet and communications at M.A.C. Solutions, who explores this topic in more detail. It is quite clear from the foregoing that the need for machine manufacturers and suppliers to gain remote access to machines installed on end user (customer) sites for contracted support and maintenance services can be achieved without compromising the security of the end user's site-wide, machinery IT network.
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