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机译:
Sangji University;
Belarusian State University;
Chonbuk National University;
Call center; Multi-server queueing system; Markovian arrival process; Phase type service time distribution; Impatient heterogeneous customers;
机译:Analysis of MAP(1), MAP(2)/ PH/ 1 Non-preemptive Priority Queueing Model Under Classical Retrial Policy with Breakdown, Repair, Discouragement, Single Vacation, Standby Server, Negative Arrival and Impatient Customers
机译:Analysis of MAP / PH 1 E , PH 2 O /1 queue with standby server, second optional service, variant arrival rate, Bernoulli schedule vacation, impatient behaviour of customers, breakdown, essential and optional repair
机译:Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue