Hope is key in fight to re-educate clients

摘要

Midas chief executive Alan Hope believes too many clients and contractors go for unrealistic cheapest start prices that invariably lead to future problems. Steve Menary talks to him about his vision of happy customers. With state-sponsored work pouring into the construction sector, contractors should be able to make hay. But Midas chief executive Alan Hope feels too many clients are stuck in the past. His predominantly south-west based contracting operation works to an operating margin of 2.1 per cent, which Mr Hope wants to push up to the mythical 3 per cent over the next three years.