British Airways: the devilish detail of FSS

摘要

BA started its downsizing programme before the events of September 11 - it at least recognised the need for action, even if that action had to be dramatically enhanced after the terrorist attacks. It is lucky that in comparison with its European rivals it has the flexibility to cut staff in the way it can: but on past practice and current showing it is no luck that the management reacts quickly and firmly. Although the tough times have become tougher with the outbreak of war, BA is now better placed than many others to survive.