One year on from the opening ofHeathrow Terminal 5, it is clear thatmost of the claims made for it before itwas built have been fulfilled. It was indeed a demonstration of what a modernised, rationalised, Eganised industry could do. The famous T5 agreement gave BAA the project risk and integrated all 90 first-tier suppliers. Industrial relations were assured with lavish wages, excellent working conditions and bonuses to reward productivity: a skilled operative could earn as much as ￡55,000 a year. BAA also worked with its main contractors to make the most of off-site manufacturing and state-of-the-art logistics. All of these initiatives showed a client that understood how enlightened self-interest required a different kind of construction process.
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