With populations ageing and chronic disease increasing, the cost of healthcare will continue to rise.The challenge for societies is to improve existing healthcare services with less money.While it is true that information technology (IT) promises to help solve this problem, the IT industry has been slow to deliver the types of benefits seen in other industries.How to best utilise IT in supporting healthcare systems depends on how we choose to view those systems.There are many different perspectives.This paper outlines the most common ones: clinician centric, government centric, and patient centric before describing a new holistic view, which we call Human Centric Care.By understanding the goals common to every healthcare system and the human relationships within them, we believe that we can create new flexible IT systems, around both people and processes, that can unlock the full potential of IT healthcare.
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