The Silver Lining In Y2K ...Improved Infrastructure, Customer Care

摘要

By the time 1999 rolls into history and the Year 2000 begins, natural gas utilities will have spent more than an estimated $1 billion collectively to ensure that their computerized systems and functions perform reliably. This substantial dedication of resources may seem at first glance to have been "money for nothing," to paraphrase a best-selling rock song by Dire Straits. But there is a silver lining in the Year 2000 issue for the local natural gas distribution companies that took the opportunity to enhance customer care, reliability or operating efficiency while addressing Y2K-related challenges.