It has been said that nothing is sure but death and taxes. I suggest that there is one thing even surer, no matter what the present condition-things will change. It doesn't matter if we are an international conglomerate, a leading world government, or a mom-and-pop run-on-a-shoestring business. Change will happen. It is not a choice but a rule, and it will occur with or without our input.Changes will either happen to the company or the company will change itself. The forces that drive the changes are critically important, but they are not necessarily urgent. Change must be a process, not an event. Any worthwhile change in the way a business is run requires long-term commitment to the process of change, but there are pitfalls. No one would embark on a long voyage without at least some idea of the destination. There are critical issues to be addressed. What changes are needed? Which changes are merely desired? How will the issues being considered affect the future of the company? Today's managers must make the difficult choices of how the critical issues will be addressed. They must decide how to answer a great many concerns in addition to the ones above. These include:1. How will the changes affect or enhance corporate prosperity?2. Will the changes being considered facilitate organization effectiveness and better customer service?3. Will the changes being considered require managers to assume new roles of leadership?4. Will the changes being considered facilitate more effective management approaches and tools to better use the capabilities of the total workforce?
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