When the voice/non-voice debate started surfacing in the Indian offshoring arena, 24/7 Customer was one company that unequivocally (and strongly) reiterated its commitment to the voice-centric customer lifecycle management services business. Nothing wrong about that, but while all voice players took definite new steps to ensure growth, 24/7 was slow on that front. As a result, its growth was the slowest among all the DQ BPO Top 20 companies.
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