Co-creation with Customers to Accelerate Digital Innovation

摘要

To accelerate digital innovation by customers, Fujitsu has carried out over 1,000 cases of co-creation from 2015 to 2017.Working to realize digital innovation through co-creation with customers, we have found out that issues exist that are particular to digital innovation.To resolve these issues, Fujitsu has started working to deploy standardized business components that implement business know-how acquired through co-creation with customers, and design patterns created by combining such components on a platform built by integrating cutting-edge technologies such as IoT and AI and the latest open-source software (OSS) such as Hyperledger Fabric, an implementation of blockchain, in the form of cloud services.Incorporated into this is the business expertise we have accumulated through co-creation with customers.By using these design patterns, the creation of solutions that accelerate digital innovation by customers can be realized in short periods of time and at low cost.This paper presents examples of our co-creation with customers, including Japan Water Agency and TOMOE Corporation, together with digital technologies offered by Fujitsu and their effects.