Chairing a conference on HR Outsourcing in Mumbai, earlier this year, I was surprised at the galaxy of speakers and partici- pants who came, saw and concurred with the need for outsourcing, and appreciated the statistics of the substantial number of large American corporations that have "been there, done that" and lived to show the scars and the business results! However, at the end of the seminar, chatting with a few people who had sat through the entire sessions, I was bemused, and a little disappointed, at their takeaway―that HR outsourcing is only about getting Payrolls and Personnel Records Maintenance done better, faster, cheaper by an external agency, thereby passing on the problems of data collection and accurate records maintenance to a third party.
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