Major suppliers are expanding their automation-related service capabilities from project and engineering services through services for operations and maintenance. This is happening partly in response to overall automation market conditions, but largely in response to evolving user challenges and requirements. At the same time, the Industrial Internet of Things (IIoT) now provides an enabling platform for a new generation of IIoT-enabled remote support services. These services span the plant lifecycle, from system engineering and design "in the cloud," to data as a service for operating process plants.
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