River Canal Rescue (RCR) has been providing 24/7 breakdown assistance and recovery for over 20 years. Its ethos is to keep the inland waterway system clear and give members peace of mind that no matter what their situation, assistance will arrive as soon as possible.While the majority of its 3,500+ yearly callouts are covered by RCR's membership service, around one fifth are for major repairs and rescues, chargeable outside membership.Engineers and support staff endeavour to provide outstanding service and pride themselves on being fair and working in boaters' best interests. This can, however, lead to confusion over what is and isn't covered by membership fees, Managing director, Stephanie Horton, highlights some common misconceptions:Parts not listed in the membership book such as fan belts and filters are not covered. Similarly, if a leak is caused through wear and tear or a part fails due to water ingress, it is classed as a gradual decline rather than 'sudden unforeseen failure', which is covered.These do not affect the engine operation and therefore are not classed as a breakdown. We're happy to assist, but this would be a chargeable visit.
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