Most dry cleaners have a point of sale (POS) system already in their store - but are they using it to its fullest advantage? Once a tool used to simply keep track of the goods being cleaned, modern POS systems can now help cleaners keep track of their entire company. "From the day-to-day aspect of running things, a modern POS means there's going to be an increased amount of efficiency, accuracy and profitability for the dryclean-ing operator," says Tom Beidle, CEO of SPOT by Xplor."The system has evolved from managing parts of the business to managing the entire business," he says, "from employee productivity to route optimization to customer interaction.""A POS system is like oxygen to the brain," says Ali Khan, president of Dajisoft. "The POS system gives you a chance to customize your services and cater them to a particular group of customers who bring in more business because of the services you provide. All this is possible with the data you collect."It can also help business owners make smart decisions, notes Rohan Bedi, head of sales and business development at CleanCloud.
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