Procedural applications of total quality management in university education in light of the COVID-19 pandemic

摘要

Abstract The current study aimed to establish the basic infrastructure to facilitate the implementation of the procedural applications of total quality management, through the introduction of a fully functional total quality management unit in colleges and scientific departments, in line with internationally recognized standards, by meeting ISO 21001: standards for the requirements of the management system of educational institutions 2018 in light of the coronavirus crisis. A questionnaire was printed including all applications and 40 actions distributed to three categories of volunteers: undergraduate students, graduate students, and faculty members at the university. The current study involved the calculation of several key metrics, including the average number of volunteers, the average level of satisfaction across all choices, and the proportion of overall satisfaction attributable to the mean values observed across all groups. The results indicate a relatively low rating of 15 and a satisfaction level of 25.125 among the sample of undergraduates who participated in the study. In the context of postgraduate education, the scale reached a numerical value of 12.1, resulting in a satisfaction rate of 48.4. The responses or alternatives provided by respected faculty members at the university indicated a high level of confidence and clarity. The results indicate that a large percentage of the respondents 62.322 expressed their satisfaction unequivocally in the categorical response of “exactly yes” with a similar frequency of 8.725. The rationale behind their selection can be attributed to various factors, such as their proximity to the deanship, their great experience in university work, their active participation in decision-making processes, and the limited impact of the Corona pandemic. The satisfaction rate of university professors reached 80.57 overall. The graduate student group ranked second, peaking at 70.56. In contrast, the statistical figures related to undergraduate students were relatively lower, as they ranked third with a rate of 55.21.