Purpose: To assess the effectiveness of Staff Knowledge Enhancement Program (SKEP) among staff, in improving staff knowledge, and awareness of policies and procedures. Methods: After 1 year of implementing SKEP, a survey was conducted among pharmacy staff that participated in SKEP during June 2019 (n = 38). The survey included 7 questions and the answers were on a scale of 1 to 5 (1 = strongly disagree and 5 = strongly agree). The investigators also obtained the average monthly time used to solve SKEP test, and the number of therapeutic intervention documentations (TID). Results: Sixty-one percent of the pharmacists and 80 of the technicians were satisfied with the educational content of SKEP; 35 of pharmacists and 93 of technicians felt that their learning needs were met with the SKEP; 83 of pharmacists and 93 of technicians found SKEP is an effective tool in improving their knowledge; 48 of pharmacists and 34 of technicians felt that SKEP made staff evaluations fair; 38 of pharmacists felt that SKEP is a burden and takes a lot from their free time, while 40 of technicians did not have this feeling; 83 of pharmacist and 93 of the technicians found that the knowledge gained from SKEP applicable in their daily practice; 73 and 74 of the pharmacists and technicians who completed the survey felt that their familiarity with policies and procedures improved after SKEP respectively. The total number of TID increased by 30 and the average duration for the test was 5 hours/month and 68 minutes/month per pharmacist and technician respectively. Conclusion: SKEP is innovative tool which may enhance the knowledge and policy awareness among pharmacy staff.
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