Considerations for effective communication in a clinic setting

摘要

As the role of the pharmacist in primary and secondary care continues to evolve, more and more pharmacists are leading their own specialist services and running their own clinics. It is therefore imperative to upskill pharmacists to meet the needs of the service. One of the most essential skills needed for clinic-based pharmacists is good communication. Good communication skills can have a huge impact on patient care; they can influence how patients and healthcare professionals feel about the clinician conducting the clinic, whether they trust the clinician’s judgment and, ultimately, whether they choose to follow their advice.