CNS: Hybrid Explainable Artificial Intelligence-Based Sentiment Analysis on COVID-19 Lockdown Using Twitter Data

摘要

COVID-19 preventive measures have been a hindrance to millions of people over the globe not only affecting their daily routine but also affecting the mental stability. Among several preventive measures for COVID-19 spread, the lockdown is an important measure which helps considerably reduce the number of cases. The updated news about the COVID-19 is drastically spread in social media. Particularly, Twitter is widely used to share posts and opinions about the COVID-19 pandemic. Sentiment analysis (SA) on tweets can be used to determine different emotions such as anger, disgust, sadness, joy, and trust. But transparence is needed to understand how a given sentiment is evaluated with the black-box machine learning models. With this motivation, this paper presents a new explainable artificial intelligence (XAI)-based hybrid approach to analyze the sentiments of the tweets during different COVID-19 lockdowns. The proposed model attempted to understand the public’s emotions during the first, second, and third lockdowns in India by analyzing tweets on social media, and demonstrates the novelty of the work. A new hybrid model is derived by integrating surrogate model and local interpretable model-agnostic explanation (LIME) model to categorize and predict different human emotions. At the same time, the TopjSimilarity evaluation metric is employed to determine the similarity between the original and surrogate models. Furthermore, top words using the feature importance are identified. Finally, the overall emotions during the first, second, and third lockdowns are also estimated. For validating the enhanced outcomes of the proposed method, a series of experimental analysis was performed on the IEEE port and Twitter API dataset. The simulation results highlighted the supremacy of the proposed model with higher average precision, recall, F-score, and accuracy of 95.69, 96.80, 95.04, and 96.76, respectively. The outcome of the study reported that the public initially had a negative feeling and then started experiencing positive emotions during the third lockdown.