Co-manufacturer/co-packer Coffee Support of Phoenix opened in 2021 as a supplier of specialty coffee products for shops wishing to scale up their business without investing in machinery, labor, or production space. Based on the custom-crush model used for wine, the company offers services that include sourcing of green coffee, roasting, cold brewing, and packing. In addition, the CMP can help its craft coffee clients create custom blends and design and procure packaging. Coffee Support's reputation is built around dependability and service. Unfortunately, the same can't be said of a packaging machinery manufacturer that in fall 2021 supplied the CMP with a vertical form/ fill/seal machine. Less than a week after installation, the machine was down for maintenance, with the supplier offering no immediate options for support. Before the ink was barely dry on the contract, Coffee Support cancelled the agreement.
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