In 2022, we visited our manufacturing facilities in the U.S. This was about going in and seeing where the sites were in their safety and health management now that we are emerging from the pandemic. We wanted to go back to our culture and standards and ask, where are we? Was there still that visible, felt leadership we needed to get back to? Because of COVID and social distancing, we had not been able to conduct the face-to-face, in-person meetings we had become used to. These meetings were so important because this was where leadership, management and employees interacted. We had been missing that interaction and engagement during lock-down. So, where were we now? It was clear that the engagement piece had to be reset. We worked with the management committees, meeting with them and working through the basics. We went through our standards and procedures, making sure the programs were effective and that they were being delivered correctly. Our MESUR program was a good example of this. This is such an important part of how we integrate safety into our working culture at L'Oreal. We had great conversations with the management committees on this, ensuring that the focus was on the delivery and having those quality conversations with employees. Following the lifting of restrictions and social distancing, it was important to ensure we had that visible leadership. People want to see their management on the floor. They want to know that they are there to speak to them in person.
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