With one-tap check-ins, digital concierge services, voice-activated gadgets, chatbots, smart in-room technology, and advanced analytics, the hotel sector has been quickly embracing new technologies to meet and exceed consumer expectations and digitize the customer experiences. The traditional hotel management with internet-based customer service could not handle dynamic real-time data efficiently due to increased data volume. Thus, this work analyzes hotel management practices with the internet of things (IoT) and big data. The IoT and big data significantly impact the guest experience since businesses can provide consumers with unique services to their needs. Automated check-in and checkout, pre-booking, registration, and user-chosen payment methods are just a few self-services that improve the visitor experience. For enhancing visitor satisfaction and offering tailored services, this paper looks at how IoT and big data analytics can help the hotel sector. It moreover examines how IoT can be used within the business. This extended research finds excellent results in hotel management through IoT and big data. A client occupancy detection model (CODM) simulation scenario finds the best detection accuracy of 97.51%.
展开▼
